Effective Date: 07-08-2026

1. Introduction

Welcome to MUVIX.

This Privacy Policy explains how MUVIX (“MUVIX”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal information when you use:

* MUVIX Loop mobile application
* MUVIX Shopping mobile application
* www.muvixfit.com
* MUVIX wearable devices and related services
* Any other products or services provided by MUVIX

By using our products and services, you agree to this Privacy Policy.

2. Information We Collect

Depending on the services you use, we may collect:

Personal Information

* Full Name
* Email Address
* Mobile Number
* Shipping & Billing Address
* Date of Birth
* Age
* Gender
* Height
* Weight

Health & Wellness Information

When using MUVIX wearable devices and MUVIX Loop, we may collect:

* Heart Rate
* Blood Oxygen (SpO₂)
* Sleep Data
* Activity Data
* Steps
* Distance
* Calories Burned
* Exercise Records
* Heart Rate Variability (HRV)
* Stress Level
* Workout History
* Body Measurements
* Other wellness metrics supported by compatible devices

These metrics are intended for wellness and fitness purposes only.

Device Information

We may collect:

* Device Model
* Operating System
* App Version
* Device Identifier
* Bluetooth Device Information
* IP Address
* Language
* Time Zone
* Crash Reports
* Diagnostic Information

Shopping Information

When using MUVIX Shopping or our website, we may collect:

* Purchase History
* Cart Information
* Wishlist
* Payment Status
* Order Details
* Delivery Preferences

We do not store your complete payment card information on our servers.

3. Bluetooth Permissions

The MUVIX Loop application uses Bluetooth to connect with compatible MUVIX wearable devices.

Bluetooth access is used solely to:

* Pair your wearable
* Synchronize health and activity data
* Update device settings
* Perform firmware updates
* Maintain connection between your wearable and the application

Bluetooth is never used for advertising or tracking unrelated devices.

4. AI Features

Some MUVIX services may use Artificial Intelligence (AI) to provide:

* Personalized wellness insights
* Activity recommendations
* Sleep analysis
* Fitness coaching
* Health trend summaries
* Smart notifications
* Product recommendations
* Customer support assistance

AI-generated information is intended for informational purposes only and should not be considered medical advice.

5. Cloud Storage

Your information may be securely stored on cloud infrastructure to provide:

* Data backup
* Device synchronization
* Multi-device access
* Secure account recovery
* Analytics
* Service improvements

Reasonable technical and organizational measures are implemented to protect your information.

6. How We Use Your Information

We use your information to:

* Create and manage your account
* Deliver products and services
* Synchronize wearable data
* Display health insights
* Process purchases
* Improve user experience
* Provide customer support
* Send service notifications
* Improve AI recommendations
* Prevent fraud and misuse
* Comply with legal obligations

7. Data Sharing

We do not sell your personal information.

We may share limited information with:

* Cloud hosting providers
* Payment processors
* Shipping partners
* Analytics providers
* Customer support providers
* AI service providers
* Government authorities when required by law

All service providers are expected to protect your information appropriately.

8. Data Security

We implement commercially reasonable safeguards to protect your information, including encryption where appropriate, secure cloud infrastructure, authentication controls, and regular security practices. However, no system can guarantee absolute security.

9. Data Retention

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated personal data, subject to applicable legal or operational requirements.

10. Your Rights

Depending on applicable law, you may have the right to:

* Access your personal information
* Correct inaccurate information
* Delete your account
* Withdraw consent where processing is based on consent
* Request a copy of your data
* Object to certain processing activities

To exercise these rights, contact us using the details below.

11. Children’s Privacy

Our services are not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate authorization.

12. Cookies & Similar Technologies

Our website and applications may use cookies and similar technologies to:

* Maintain login sessions
* Remember preferences
* Improve website performance
* Measure usage and analytics
* Personalize content

You can manage cookie preferences through your browser settings where applicable.

13. International Data Transfers

Your information may be processed or stored in countries other than your own. Where required, we implement appropriate safeguards for such transfers.

14. Medical Disclaimer

MUVIX products are intended for general wellness and fitness purposes only.

MUVIX wearable devices and applications are not medical devices and are not intended to diagnose, treat, cure, monitor, or prevent any disease or medical condition. Always consult a qualified healthcare professional regarding medical concerns or before making health-related decisions.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and, where appropriate, within our applications. Continued use of our services after changes become effective constitutes acceptance of the updated policy.

16. Contact Us

Website: www.muvixfit.com
Customer Support: care@muvixfit.com